Our Loyalty Points Program
Our exclusive loyalty program rewards you for your purchases, helping you earn points that can be redeemed toward future treatments.
Redeem your points toward eligible spa treatments and easily track your balance through the Total Wrapture mobile app or your online account.
Enjoy more of the treatments you love while being rewarded for your loyalty.
Frequently Asked Questions
Can I share my loyalty points with friends and family?
Loyalty points you earn are tied to your personal account only, and you cannot move them to someone else’s account. Loyalty points are non-transferable and cannot be gifted, shared, or combined between members. If you’re curious about sharing benefits, you can explore our referral program!
Do I need to present a loyalty card to receive my loyalty points?
No, your loyalty points will automatically be added to your account with all eligible purchases.
How can I see my loyalty point balance?
Simply log into your Total Wrapture mobile app or your Total Wrapture online account and click on your name to view your account details, including your rewards points balance, appointment history, gift cards, packages and more!
From your account, you can also browse our services and products, book a new appointment, or rebook a past appointment in one easy click! Using your phone, you can download our mobile app here for Apple or here for Android.
Do you need help accessing your account? Reach out to us for prompt assistance via email at info@totalwrapture.ca .
How are loyalty points earned with packages?
When you purchase a package, you will receive loyalty points immediately at the time of the package purchase.
Is the Loyalty Points Program the same as the Referral Program?
No, it is not.
You can use the referral program using your unique referral code (found in your account on your app) to earn credit for every new client you refer to Total Wrapture!
In contrast, you earn points with the loyalty points program for each dollar you spend, allowing you to benefit from your loyalty.
Do I need a minimum amount of loyalty points in order to redeem them?
No, you can redeem your loyalty points at any time!
How much are my loyalty points worth when I redeem them?
While there is no minimum amount for redeeming your loyalty points, you can use the following guideline for reference: Every 25 points hold an approximate value of $1, which can be utilized to offset the cost of services at Total Wrapture Medi Spa. Loyalty points have a maximum redemption of $100 per transaction.
Please note that points are non-transferable for cash-back and can solely be utilized for eligible services as determined by Total Wrapture Medi Spa.
Terms, prices, and point value are subject to change without notice. Total Wrapture Medi Spa reserves all rights to any changes made to this program.
Troubleshooting: Why can't I immediately see my loyalty points on my account?
There are a few reasons why you may not see your loyalty points appear on your account immediately after checking out at the spa.
1. Occasionally, there may be instances where your loyalty points require manual addition by our dedicated administrative team. Should this be necessary, please allow for 48 hours for your account to accurately reflect the manual point addition.
2. There might be a duplicate account associated with your profile, which can occur when a new account is created using a different phone number or email address. We have a seamless process in place to merge your accounts effectively. Our priority is to ensure that you do not miss out on any privileges.
If you have any questions or concerns regarding your point balance or account, please contact us via email at info@totalwrapture.ca.
Troubleshooting: I think I accidentally created a duplicate account!
We’re here to help!
Our dedicated administrative staff will help delete the duplicate account. Contact them at info@totalwrapture.ca today. In your email, provide your first and last name, phone number, email address, and any other number or email address you may have used on a duplicate account. It is important to only have one account per person so that you don’t miss out on loyalty points, and to ensure a proper service history to serve you better.
If you suspect you have a duplicate account, contact us before booking your next appointment.