Policies & Guidelines
Your Kindness Matters
At our spa, we strive to create a serene and welcoming atmosphere. To ensure this, it is essential that all guests treat our staff and fellow clients with respect. We kindly ask that you communicate any concerns in a respectful and courteous manner. Our team is here to assist you and provide the best possible service. Polite interactions contribute to a positive and safe environment for everyone. By working together, we can ensure that our spa remains a sanctuary of peace and kindness for all.
Thank you for being a valued part of our spa community.
Cancellation Policy
As demand for our high-quality skin and laser services grows, we want to ensure appointment availability for all clients. To do this, we ask for a minimum of 24 hours notice for cancellations. No-shows without notice will result in a rebooking fee of 20% of the missed service price (see our No-Show Policy).
This policy allows us to offer last-minute openings to other clients and minimize disruptions. If you need to reschedule, please contact us at 204-837-9727 or info@totalwrapture.ca.
No-Show Policy
We require at least 24 hours notice for cancellations. If we do not receive a cancellation notice, a rebooking fee of 20% of your missed service will be applied.
This fee will need to be collected before your next appointment. You can call us at 204-837-9727 to arrange payment at your convenience.
Gift Card Policy
We offer two types of gift cards: Regular Gift Cards and Promo Gift Cards. Please check your card to see if it says “Promo” to determine how it can be used.
Regular Gift Cards: Can be used for any service (including discounted services), products or packages.
Promo Gift Cards (Bonus During Promotions):
- Expires in 180 days from activation date.
- Can only be used for regularly priced services.
- Cannot be used for tips or to purchase other sale items, packages, or campaign gift cards.
- All gift cards purchased during promotions will be activated the day following the promotion end date.
Regular and Promo Gift Cards cannot be used towards gratuity. If you have any questions, our friendly front desk team is always here to help!
Refund Policy
We accept online purchase returns of regular-priced items in original packaging by mail to 3-2255 Ness Ave, Winnipeg Manitoba, R3J 0Z8, under the following terms:
- All sale items are a final sale.
- We offer exchanges or store credit for regular-priced items returned within 14 days from the date of purchase if in the original packaging.
- After 14 days from the date of purchase, we can no longer issue a store credit or exchange and the product will be considered a final sale.
- We do not offer refunds.
- Once outside the return policy timeline items are considered FINAL SALE. Returns received outside of the policy will be shipped back at the client’s expense.
Children's Attendance Guidelines
To maintain a serene and safe environment for all our clients, we kindly request that children not accompany you to your appointments unless they are scheduled to receive nail care under guardian supervision. This helps us ensure a relaxing atmosphere and allows us to safely operate our equipment without concern for children who may not be aware of their surroundings.
Accessibility Policy, Plan and Feedback
We are committed to providing an inclusive and accessible environment for all staff and visitors at Total Wrapture. Our accessibility policy and plan outlines our strategies and initiatives to ensure equal access to our facility, programs and information, and services for individuals with disabilities.